All accounts include free migration assistance from your old provider. If you'd like to have our support team move your account, please get in touch with us via support ticket (https://my.hawkhost.com/submitticket.php) and use the 'Support' department or send an email to support@hawkhost.com. In your ticket or email, please provide your old host's control panel login credentials and any other details we may need to know to complete the migration.

Alternatively, if you have a complete backup (cPanel backup, for example), you can upload it to your account with us, and our technicians can restore from the provided archive.

We post all scheduled maintenance on our server status page at https://hawkhoststatus.com. All emergency maintenance is also posted on our status pages. We highly recommend you bookmark this page and consult it anytime your site appears down or seems to be having issues.

Email accounts can be created using the 'Email Accounts' interface in cPanel. Our KB article gate io app will provide a step-by-step guide on creating your first email account.

Yes, SSH is enabled by default for all accounts! Your SSH credentials are the same as your cPanel credentials provided in your New Account Information email.

Your nameservers will be included in your New Account Information email. You can also find your name servers by following the instructions outlined in this KB article.

WordPress can be installed using the Softaculous interface in cPanel. Please refer to our KB article Installing WordPress with Softaculous for a step-by-step guide.